Technical AIintermediateVideo + quiz
Run Customer Service with AI Agents: Resolve More, Escalate Well
Find the contact reasons that are safe to automate, ground answers in your knowledge base, help advisers first, design hand-offs and capped actions, tell customers it is AI, measure true resolution and choose a platform.
Watch the first lesson freeWelcome: who this course is for and where it goes · 3 minSign in to watch one lesson from this course free.
What you will be able to do
Pick the contact reasons that are safe to automate from your own ticket dataGround answers in your knowledge base and start with agent assistDesign the hand-off from AI to a person so customers are not stuckSet capped actions such as bookings and credits, and tell customers it is AIMeasure true resolution of service contacts rather than containmentChoose a platform and write a ninety day service AI plan
Skills you will gain
- Contact reason analysis
- Knowledge base grounding
- Agent assist
- Hand-off design
- Capped agent actions
- Resolution measurement
About this course
Find the contact reasons that are safe to automate, ground answers in your knowledge base, help advisers first, design hand-offs and capped actions, tell customers it is AI, measure true resolution and choose a platform.
Technical AI
Curriculum
Requirements
How contacts reach your team
Which reports your team already reads
A document for your plan
One contact reason you know well
Python 3, free from python.org
A free Groq key, or none at all
What you walk away with
A Yallo AI academy certificate of completion, issued when every lesson is complete and the final assessment is passed at 70% or aboveA public verification page, so a stranger can check the certificate without asking you for a filePDF download, and a one-click share to your LinkedIn profile
Yallo AI academy certifies completion of
Run Customer Service with AI Agents: Resolve More, Escalate Well