Refund & Cancellation Policy
Operated by Yallo Management Consultancies L.L.C, registered office: Office G06-344, The Exchange Tower, Business Bay, PO Box 231525, Dubai, UAE · Last updated: 7 November 2026
1. Summary and consumer rights
This policy states when payments for courses, cohorts and seats are refundable. It applies to paid courses, cohorts, subscriptions and seats; free content is not charged. Statutory consumer rights in your country apply in addition and prevail where more favourable.
Yallo AI academy is operated by Yallo Management Consultancies L.L.C, registered office Office G06-344, The Exchange Tower, Business Bay, PO Box 231525, Dubai, UAE. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. Self-paced courses and learning paths: individuals
- 30-day refund on your first purchase of a course or learning path, for any reason: ask within 30 days of purchase and we refund the full amount.
- When a purchase is refunded, access to it ends and any certificate issued for it is withdrawn.
- Fair use: to stop abuse, we may decline further refunds to an account that repeatedly buys, completes and refunds courses. This is a limit on abuse, not a condition of your first refund.
3. Live cohorts: individuals
| When you cancel | Outcome |
|---|---|
| Up to 7 days before cohort start | Full refund |
| Inside 7 days, until end of week 1 | Refund minus a 10% admin fee, or free transfer to the next cohort |
| After week 1 | Pro-rata refund or transfer |
| We cancel or materially reschedule | Your choice: full refund or free transfer |
4. Subscriptions
- The Premium membership (monthly or yearly) renews automatically at the end of each billing period until cancelled.
- You can cancel at any time from your Academy account. Cancellation stops the next renewal.
- Access continues until the end of the current paid billing period.
- We do not refund partial billing periods, except where the law requires it.
- 30-day refund on your first plan payment, for any reason, if you ask within 30 days of it.
- Refunding your latest plan payment ends the membership. Refunding an earlier payment returns that payment, and your current billing period stays in place.
- Refunds are made to the original payment method, as set out in section 8.
5. Organisation plans and seats
- Unassigned seats: refundable within 30 days of purchase.
- Assigned seats: follow the course and cohort rules above per learner; reassignment to another person is always available as an alternative to refund.
- Invoiced enterprise orders follow their order form; where the order form is silent, this policy applies.
6. Free content, previews, skill check
No payment, no refund; may be changed or withdrawn at any time.
7. Certificates and third-party exam fees
Certificates are not separately sold and are non-refundable. Fees for third-party exams (for example an official certification exam booked with the certifying body) are payable to that body under its terms, and Yallo cannot refund them.
8. Currency, method and timing
- Paddle.com, as merchant of record, issues approved refunds on our behalf, to the original payment method and in the original currency; exchange-rate movements and bank fees are outside our control.
- We aim to process approved refunds within 30 days of approval; provider posting times vary.
9. Chargebacks and abuse
Please contact us before initiating a chargeback, as most issues resolve faster directly. Repeated purchase, complete and refund patterns, or chargebacks on consumed content, may lead to refusal of future refunds and account review.
10. How to request
Email support@yallo.co from your account email with the order reference and course name. We will confirm the outcome in writing. You can also request a refund through Paddle at paddle.net, which handles our orders.