Terms of Service

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a binding agreement between you and Yallo Management Consultancies L.L.C, registered office Office G06-344, The Exchange Tower, Business Bay, PO Box 231525, Dubai, UAE ("Yallo", "we", "us"), the operator of the Yallo AI academy learning platform at academy.yallo.co, including its courses, live cohorts, assessments, skill scores, certificates, organisation portal, and related sites and communications (together, the "Service"). Features described as "coming soon", such as AI features, are part of the Service only once they are released.

By creating an account, purchasing a course or seats, or otherwise using the Service, you accept these Terms, the Acceptable Use Policy, the Privacy Policy, the Cookie Policy and the Refund & Cancellation Policy, each of which is incorporated by reference. If you use the Service on behalf of an organisation, you confirm you have authority to bind it, and "you" includes that organisation.

2. Definitions

• "Course": a unit of learning content (video lessons, written materials, quizzes, projects), self-paced or cohort-based.
• "Cohort": a scheduled, instructor-led run of a Course with live sessions.
• "Seat": a licence entitling one named individual to access assigned Courses under an organisation plan.
• "Skill Score": a numeric indicator computed from assessment results across defined skill dimensions.
• "Certificate": a credential issued by Yallo on completion of stated criteria, carrying a public verification link.
• "Organisation Plan": a Team, Enterprise or Custom subscription purchased by an organisation for its personnel.

3. Eligibility and accounts

• You must be at least 18 years old. The Service is not directed at children and we do not knowingly register minors.
• Registration data must be accurate and kept current; your certificate carries the name on your account. You sign in with a single-use link sent to your email or, where offered, with your Google account.
• Accounts and Seats are personal. Sharing credentials, or two people alternating on one Seat, is a material breach.
• You are responsible for activity under your account. Notify us immediately of any suspected compromise at support@yallo.co.

4. Ordering, trials and free content

• Free courses and the free skill check require only an account and may be modified or withdrawn at any time.
• Some free courses are offered for a limited time. Where a free course states an access period, it starts when you enrol and your access ends when it runs out; any certificate you earned stays valid. Each person may take a free run of a course once.
• Some courses and learning paths can be unlocked with an invitation code we give you. A code unlocks only the course or bundle it was issued for. We may change or withdraw codes at any time; access already granted is not affected.
• Paid orders are placed at checkout (individuals) or by order form (organisations). An order is accepted when we confirm it and grant access.
• Promotional pricing applies only for the stated window and cannot be applied retroactively.
• Where a trial is offered, it converts per the terms stated at signup.

5. Courses, cohorts and access periods

• Paid self-paced Courses: access for the period stated at purchase; if none is stated, for 12 months from purchase.
• Cohorts run to the published schedule. We may reschedule individual sessions with reasonable notice; recorded sessions are made available where recording is stated.
• We may update, improve, or retire content. If we retire a paid Course during your access period, we will provide the closest current equivalent or a pro-rata remedy.

6. Assessments, Skill Scores and academic integrity

All quizzes and assessments are graded exclusively on Yallo's servers. The client application displays results; it cannot submit or alter a score. Every grading event is written to an immutable audit log. Neither learners nor organisation administrators can edit scores, attempts or completion records.

Skill Scores are computed from assessment outcomes across defined skill dimensions. They are a learning indicator, not a psychometric instrument, and we make no representation that a Skill Score certifies fitness for any role.

Prohibited conduct, including impersonation in assessments, answer sharing, tampering with client requests, and exploiting defects for score advantage, is a material breach. Consequences may include score invalidation, Certificate revocation, and account termination (see Acceptable Use Policy).

7. Certificates and public verification

• Certificates issue automatically when the stated criteria (completion, assessment thresholds) are met, in the account holder's name.
• Each Certificate has a unique identifier and a public verification page showing holder name, course, issue date and standard met. By accepting a Certificate you consent to this page; you may request de-listing at any time, which disables public verification for that Certificate.
• Name corrections are performed by revoke-and-reissue under a new identifier; revoked Certificates display "revoked" on their verification page permanently, to preserve the integrity of the register.
• Where a Course prepares you for a third-party credential, the exam and credential belong to the third party, under their terms and fees; Yallo does not issue or control third-party credentials.

8. Organisation Plans

• Seats are purchased in the quantities stated in the plan or order form and may be assigned and reassigned to the organisation's personnel. Reassignment does not transfer the outgoing learner's personal records; their individual learning history remains theirs.
• Administrator visibility: organisation administrators see completion, scores and certification status only for learning assigned under the Organisation Plan. Privately purchased learning is never visible to administrators. This boundary is enforced by role-based access control in the platform.
• The organisation warrants it has a lawful basis to process its learners' data through the portal and has informed them of visibility (see Data Processing & Sub-processors).
• SSO, custom roles and custom learning paths are available on the tiers that include them.
• Invoiced amounts are payable within 30 days of invoice unless the order form states otherwise; we may suspend portal access for accounts overdue after notice.

9. Fees, payment and taxes

• Prices are as displayed on the pricing page and at checkout, or as stated in the order form, in US dollars (USD) unless stated otherwise. Any VAT or sales tax is calculated and shown at checkout.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Yallo does not see or store full card numbers.
• Refunds and cancellations are governed by the Refund & Cancellation Policy.
• Unlawful chargebacks may result in suspension pending resolution.

10. Intellectual property and licence

• All Course materials, videos, question banks, Skill Score methodology, software and branding are owned by Yallo or its licensors.
• You receive a personal, non-exclusive, non-transferable, revocable licence to use materials for your own learning; Organisation Plans receive the same for internal training of seated personnel.
• You must not: record live sessions; download content except via provided download functions; republish, resell or sublicense materials; use materials or assessments to build a competing offering; or use any part of the Service or its content to train, fine-tune or evaluate machine-learning models.
• Project work you create remains yours. You grant Yallo a licence to host, display (to your trainers and cohort as the course requires) and assess it.
• Feedback you give us may be used without restriction or attribution.

11. AI features (coming soon)

We plan to add AI-assisted features, such as a course tutor grounded in course content. These are not available yet. Before they launch we will update this section, the Privacy Policy and the sub-processor list. When available, AI outputs will be machine-generated, may be inaccurate or incomplete, and are for learning support only. They are not professional advice and are not part of grading, which remains deterministic and server-side.

12. Availability and support

We aim for high availability but the Service is provided "as available". Planned maintenance will be scheduled considerately. Support is available at support@yallo.co, and we aim to respond within 10 business days. Enterprise plans include the support terms in their order form.

13. Suspension and termination

• You may close your account at any time by emailing support@yallo.co. Your data is then handled per the Privacy Policy retention schedule.
• We may suspend or terminate for material breach (including integrity violations), unlawful use, or non-payment, with notice where practicable.
• On termination: licences end; data is handled per the Privacy Policy retention table; Certificate verification pages remain live unless you request de-listing; accrued payment obligations survive.
• Clauses on IP, liability, integrity records and governing law survive termination.

14. Disclaimers and liability

To the maximum extent permitted by law: (a) the Service is provided without warranties beyond those expressly stated; (b) Yallo does not warrant that any learner will pass a third-party exam or attain any employment outcome; (c) neither party is liable for indirect, consequential, or special loss, or loss of profit or data; (d) each party's total aggregate liability arising from the Service is capped at the fees paid by you in the 12 months preceding the first event giving rise to liability. Nothing excludes liability that cannot be excluded by law (including fraud).

15. General

• Changes to Terms: we may update these Terms; material changes will be notified to account holders with at least 30 days' notice, and continued use after the effective date is acceptance.
• Force majeure: neither party is liable for failure caused by events beyond reasonable control.
• Assignment: you may not assign these Terms without consent; we may assign within Yallo Group or in a corporate transaction.
• Notices: to you at your account email; to us at support@yallo.co.
• Entire agreement, severability, no waiver apply in their usual form.

16. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, and disputes are subject to the exclusive jurisdiction of the courts of Dubai, without prejudice to mandatory consumer protections in your country of residence.

17. Contact

Yallo Management Consultancies L.L.C · Office G06-344, The Exchange Tower, Business Bay, PO Box 231525, Dubai, UAE · support@yallo.co