All courses

Technical AI

Find the contact reasons that are safe to automate, ground answers in your knowledge base, help advisers first, design hand-offs and capped actions, tell customers it is AI, measure true resolution and choose a platform.

AI Literacy

The core ideas behind AI tools at work: model, prompt, context, tokens, hallucination, grounding and agents, how to judge an output, what data is safe to share, the laws, frameworks and standards around AI use, and the working habits that keep it sound.

Technical AI

How AI agents work, what to let them touch, how to check their results and how to release one safely, for people who approve or oversee agents.

AI for Business

Map a shared workflow, decide which steps are fixed, agent or human only, then write the role brief, permissions, responsibility matrix, failure catalogue and one-page pilot plan, for team leads and operations managers.

AI for Business

Use Microsoft Copilot inside Word, Excel, and PowerPoint, write prompts that work the first time, including role based, conditional, and chained prompts, and choose confidently between Copilot, Google AI Studio, Napkin AI, and Meta AI, with the governance that keeps AI assisted business work safe…

AI Governance

Ten questions that turn an AI proposal into evidence, owners and a scoped decision, with a worked EU AI Act screening and a one page escalation memo.

AI Governance

A plain guide for managers and buyers: what an AI agent is, what it can touch, how it fails, how to test a supplier claim, and how to decide how much authority to give.