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intermediateWatch the first lesson freeTechnical AI
Run Customer Service with AI Agents: Resolve More, Escalate WellFind the contact reasons that are safe to automate, ground answers in your knowledge base, help advisers first, design hand-offs and capped actions, tell customers it is AI, measure true resolution and choose a platform.
foundationalWatch the first lesson freeTechnical AI
How AI Agents Work, and When to Trust ThemHow AI agents work, what to let them touch, how to check their results and how to release one safely, for people who approve or oversee agents.
Matching modules
156 modules- Module 1Welcomein AI Basics for Work · 1 lessonai-for-leadersai-for-data-analystsprompt-engineeringcontext-ragresponsible-aiquickfoundational
- Module 2Core termsin AI Basics for Work · 3 lessonsai-for-leadersai-for-data-analystsprompt-engineeringcontext-ragresponsible-aiquickfoundational
- Module 3Judging outputin AI Basics for Work · 3 lessonsai-for-leadersai-for-data-analystsprompt-engineeringcontext-ragresponsible-aiquickfoundational
- Module 4Agents and datain AI Basics for Work · 3 lessonsai-for-leadersai-for-data-analystsprompt-engineeringcontext-ragresponsible-aiquickfoundational
- Module 5Good practicein AI Basics for Work · 3 lessonsai-for-leadersai-for-data-analystsprompt-engineeringcontext-ragresponsible-aiquickfoundational
- Module 6Final examin AI Basics for Work · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · prompt-engineering · context-rag · responsible-ai · quick · foundational
- Module 1Start herein AI Essentials: A Fast-Track Programme · 1 lessonai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2Foundations and role based AIin AI Essentials: A Fast-Track Programme · 6 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Prompt engineering and AI assisted productivityin AI Essentials: A Fast-Track Programme · 6 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Automation, responsible AI and what is nextin AI Essentials: A Fast-Track Programme · 6 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI Essentials: A Fast-Track Programme · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Start herein AI Fluency: Quick Wins with AI · 1 lessonai-for-marketersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2Set upin AI Fluency: Quick Wins with AI · 3 lessonsai-for-marketersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Writein AI Fluency: Quick Wins with AI · 3 lessonsai-for-marketersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Readin AI Fluency: Quick Wins with AI · 3 lessonsai-for-marketersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Trustin AI Fluency: Quick Wins with AI · 4 lessonsai-for-marketersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 6Finalin AI Fluency: Quick Wins with AI · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-marketers · ai-for-data-analysts · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Welcomein AI Governance That Doesn't Slow You Down · 1 lessonai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 2Foundationsin AI Governance That Doesn't Slow You Down · 4 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 3Lanes and controlsin AI Governance That Doesn't Slow You Down · 8 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 4Gates and decisionsin AI Governance That Doesn't Slow You Down · 3 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 5Running itin AI Governance That Doesn't Slow You Down · 3 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 6Running it as a management systemin AI Governance That Doesn't Slow You Down · 6 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 7Final examin AI Governance That Doesn't Slow You Down · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · quick · intermediate
- Module 1Welcomein AI Risk for Decision-Makers: The Ten Questions · 1 lessonai-for-leadersresponsible-aiquickfoundational
- Module 2Foundationsin AI Risk for Decision-Makers: The Ten Questions · 4 lessonsai-for-leadersresponsible-aiquickfoundational
- Module 3The ten questionsin AI Risk for Decision-Makers: The Ten Questions · 4 lessonsai-for-leadersresponsible-aiquickfoundational
- Module 4Evidence and decisionin AI Risk for Decision-Makers: The Ten Questions · 7 lessonsai-for-leadersresponsible-aiquickfoundational
- Module 5Final assessmentin AI Risk for Decision-Makers: The Ten Questions · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · quick · foundational
- Module 7Governance and capstonein AI for Analytics and Business Insights: Ask, Verify, Decide · 7 lessonsai-for-leadersai-for-data-analystsai-evalsresponsible-aiworkflowsstandardintermediate
- Module 8Final assessmentin AI for Analytics and Business Insights: Ask, Verify, Decide · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · ai-evals · responsible-ai · workflows · standard · intermediate
- Module 1Welcomein AI for Aviation Teams: Safer Operations, Maintenance and Service · 1 lessonai-for-leadersresponsible-aistandardfoundational
- Module 2AI in aviation todayin AI for Aviation Teams: Safer Operations, Maintenance and Service · 3 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 3Working with an assistantin AI for Aviation Teams: Safer Operations, Maintenance and Service · 3 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 4Operations and disruptionin AI for Aviation Teams: Safer Operations, Maintenance and Service · 3 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 5Maintenance and engineeringin AI for Aviation Teams: Safer Operations, Maintenance and Service · 4 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 6Safety and riskin AI for Aviation Teams: Safer Operations, Maintenance and Service · 5 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 7Passenger experiencein AI for Aviation Teams: Safer Operations, Maintenance and Service · 3 lessonsai-for-leadersresponsible-aistandardfoundational
- Module 8Data, automation and responsible usein AI for Aviation Teams: Safer Operations, Maintenance and Service · 7 lessonsai-for-leadersresponsible-aiworkflowsstandardfoundational
- Module 9Final assessmentin AI for Aviation Teams: Safer Operations, Maintenance and Service · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · standard · foundational
- Module 1Start herein AI for Business Teams · 1 lessonai-for-product-managersai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2AI foundations and promptingin AI for Business Teams · 5 lessonsai-for-product-managersai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Microsoft Copilot and GitHub Copilotin AI for Business Teams · 5 lessonsai-for-product-managersai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4AI across the business, used responsiblyin AI for Business Teams · 8 lessonsai-for-product-managersai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI for Business Teams · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-product-managers · ai-for-leaders · ai-for-marketers · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Welcomein AI for HR and Recruiting: Hire Fairly and Support People Faster · 1 lessonai-for-leadersresponsible-aiworkflowsquickfoundational
- Module 2Where AI fits in HRin AI for HR and Recruiting: Hire Fairly and Support People Faster · 3 lessonsai-for-leadersresponsible-aiworkflowsquickfoundational
- Module 3Hiring fairlyin AI for HR and Recruiting: Hire Fairly and Support People Faster · 4 lessonsai-for-leadersresponsible-aiworkflowsquickfoundational
- Module 4Supporting your peoplein AI for HR and Recruiting: Hire Fairly and Support People Faster · 6 lessonsai-for-leadersresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI for HR and Recruiting: Hire Fairly and Support People Faster · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · quick · foundational
- Module 8Ethics, law and policyin AI for Journalists: Research, Verify and Publish Responsibly · 5 lessonsai-for-leadersresponsible-aiworkflowsstandardfoundational
- Module 9Final examin AI for Journalists: Research, Verify and Publish Responsibly · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · standard · foundational
- Module 1Start herein AI for Manufacturing Leaders · 1 lessonai-for-leadersai-for-data-analystsmcp-integrationsresponsible-aiworkflowsquickintermediate
- Module 2AI readiness and strategic leadershipin AI for Manufacturing Leaders · 7 lessonsai-for-leadersai-for-data-analystsmcp-integrationsresponsible-aiworkflowsquickintermediate
- Module 3Operational intelligence and integrationin AI for Manufacturing Leaders · 6 lessonsai-for-leadersai-for-data-analystsmcp-integrationsresponsible-aiworkflowsquickintermediate
- Module 4Technical deployment and capstonein AI for Manufacturing Leaders · 5 lessonsai-for-leadersai-for-data-analystsmcp-integrationsresponsible-aiworkflowsquickintermediate
- Module 5Final assessmentin AI for Manufacturing Leaders · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · mcp-integrations · responsible-ai · workflows · quick · intermediate
- Module 1Start herein AI for Real Estate · 1 lessonai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2Foundations and daily productivityin AI for Real Estate · 5 lessonsai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Automation, knowledge and contentin AI for Real Estate · 5 lessonsai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Responsible adoption and your workflowin AI for Real Estate · 6 lessonsai-for-leadersai-for-marketersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI for Real Estate · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-marketers · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Start herein AI for Teachers and Lecturers · 1 lessonai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2AI Foundations and Smart Teachingin AI for Teachers and Lecturers · 6 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Research, Accreditation and Content Creationin AI for Teachers and Lecturers · 6 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Cloud AI and Academic Leadershipin AI for Teachers and Lecturers · 7 lessonsai-for-leadersprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI for Teachers and Lecturers · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Start herein AI in Healthcare and Insurance · 1 lessonai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2Copilot foundations and regulated workflowsin AI in Healthcare and Insurance · 6 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Compliance, privacy and governancein AI in Healthcare and Insurance · 6 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Tools, adoption and workflow designin AI in Healthcare and Insurance · 6 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin AI in Healthcare and Insurance · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Welcomein AI in Pharma and Life Sciences: From Discovery to Safety · 1 lessonai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 2AI across the lifecyclein AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 3Discovery and researchin AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 4Clinical trialsin AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 5Pharmacovigilancein AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 6Regulatory and medical writingin AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 7Regulation, GxP and datain AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 8Looking ahead and the capstonein AI in Pharma and Life Sciences: From Discovery to Safety · 4 lessonsai-for-leadersresponsible-aiworkflowsstandardintermediate
- Module 9Final examin AI in Pharma and Life Sciences: From Discovery to Safety · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · standard · intermediate
- Module 8Reporting and governancein AI-Powered Budgeting and Financial Forecasting · 4 lessonsai-for-data-analystsresponsible-aiworkflowsstandardintermediate
- Module 10Final assessmentin AI-Powered Budgeting and Financial Forecasting · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-data-analysts · responsible-ai · workflows · standard · intermediate
- Module 8Ethics, governance and real storiesin AI-Powered Data Storytelling for Business Leaders · 4 lessonsai-for-leadersai-for-data-analystsresponsible-aiworkflowsstandardintermediate
- Module 10Final assessmentin AI-Powered Data Storytelling for Business Leaders · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · responsible-ai · workflows · standard · intermediate
- Module 8Share, secure and governin Build Trusted Power BI Reports with Copilot · 4 lessonsai-for-data-analystsresponsible-aiworkflowsquickfoundational
- Module 10Final assessmentin Build Trusted Power BI Reports with Copilot · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-data-analysts · responsible-ai · workflows · quick · foundational
- Module 1Welcomein Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 1 lessonai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 2What an AI-ready workforce meansin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 3 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 3Skills frameworks and readinessin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 4 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 4Designing learning pathsin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 5 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 5Driving adoptionin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 3 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 6Measuring impactin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 5 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 7Scaling capabilityin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 4 lessonsai-for-leadersresponsible-aiworkflowsquickintermediate
- Module 8Final examin Build an AI-Ready Workforce: Skills, Learning Paths and Adoption · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · responsible-ai · workflows · quick · intermediate
- Module 1Start herein Building and Securing a Custom MCP Server · 1 lessonai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 2Baseline and first toolin Building and Securing a Custom MCP Server · 3 lessonsai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 3Contractsin Building and Securing a Custom MCP Server · 2 lessonsai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 4Identity and permissionsin Building and Securing a Custom MCP Server · 4 lessonsai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 5Hardeningin Building and Securing a Custom MCP Server · 3 lessonsai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 6Releasein Building and Securing a Custom MCP Server · 3 lessonsai-for-engineersmcp-integrationsresponsible-aiquickadvanced
- Module 7Final examin Building and Securing a Custom MCP Server · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-engineers · mcp-integrations · responsible-ai · quick · advanced
- Module 1Start herein Designing AI Products People Can Trust · 1 lessonai-for-product-managersai-for-designersresponsible-aiquickadvanced
- Module 2The chain and the lawin Designing AI Products People Can Trust · 3 lessonsai-for-product-managersai-for-designersresponsible-aiquickadvanced
- Module 3Disclosurein Designing AI Products People Can Trust · 3 lessonsai-for-product-managersai-for-designersresponsible-aiquickadvanced
- Module 4Consentin Designing AI Products People Can Trust · 3 lessonsai-for-product-managersai-for-designersresponsible-aiquickadvanced
- Module 5Recoursein Designing AI Products People Can Trust · 5 lessonsai-for-product-managersai-for-designersresponsible-aiquickadvanced
- Module 6Final examin Designing AI Products People Can Trust · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-product-managers · ai-for-designers · responsible-ai · quick · advanced
- Module 1Welcomein Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 1 lessonai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 2Foundationsin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 5 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 3AI image creationin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 4 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 4AI video and avatarsin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 4 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 5Voice, music and soundin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 3 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 6Presentations and visual storiesin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 3 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 7Production, review and provenancein Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 4 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 8Publishing, accessibility and capstonein Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 5 lessonsai-for-marketersresponsible-aiworkflowsquickfoundational
- Module 9Final assessmentin Generative AI for Multimedia Creation: Images, Video and Sound You Can Publish · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-marketers · responsible-ai · workflows · quick · foundational
- Module 7Securing your AIin Generative AI for Security Operations: Triage, Hunt and Respond · 3 lessonsai-for-engineersresponsible-aiworkflowsstandardintermediate
- Module 9Final examin Generative AI for Security Operations: Triage, Hunt and Respond · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-engineers · responsible-ai · workflows · standard · intermediate
- Module 1Welcomein How AI Agents Work, and When to Trust Them · 1 lessonai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 2How agents workin How AI Agents Work, and When to Trust Them · 5 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 3Trust: permissions and checksin How AI Agents Work, and When to Trust Them · 3 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 4Putting an agent into servicein How AI Agents Work, and When to Trust Them · 5 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 5Final examin How AI Agents Work, and When to Trust Them · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · agentic-ai · responsible-ai · quick · foundational
- Module 7Controls, accuracy and governancein Intelligent Management Reporting with AI · 5 lessonsai-for-data-analystsresponsible-aistandardintermediate
- Module 8Finance operations and riskin Intelligent Management Reporting with AI · 7 lessonsai-for-data-analystsresponsible-aistandardintermediate
- Module 10Final assessmentin Intelligent Management Reporting with AI · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-data-analysts · responsible-ai · workflows · standard · intermediate
- Module 1Start herein Making AI Apps Safe and Reliable · 2 lessonsai-for-engineerscontext-ragai-evalsresponsible-aistandardintermediate
- Module 2Guardrails and PIIin Making AI Apps Safe and Reliable · 6 lessonsai-for-engineerscontext-ragai-evalsresponsible-aistandardintermediate
- Module 3Evalsin Making AI Apps Safe and Reliable · 7 lessonsai-for-engineerscontext-ragai-evalsresponsible-aistandardintermediate
- Module 4Memory and contextin Making AI Apps Safe and Reliable · 8 lessonsai-for-engineerscontext-ragai-evalsresponsible-aistandardintermediate
- Module 5Productionin Making AI Apps Safe and Reliable · 8 lessonsai-for-engineerscontext-ragai-evalsresponsible-aistandardintermediate
- Module 6Final examin Making AI Apps Safe and Reliable · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-engineers · context-rag · ai-evals · responsible-ai · standard · intermediate
- Module 1Start herein Microsoft Copilot and Generative AI Tools · 1 lessonai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 2Foundations of generative AI and Copilotin Microsoft Copilot and Generative AI Tools · 5 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 3Copilot across Word, Excel, and PowerPointin Microsoft Copilot and Generative AI Tools · 7 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 4Advanced prompting, tool strategy, and governancein Microsoft Copilot and Generative AI Tools · 6 lessonsai-for-leadersai-for-data-analystsprompt-engineeringresponsible-aiworkflowsquickfoundational
- Module 5Final assessmentin Microsoft Copilot and Generative AI Tools · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · ai-for-data-analysts · prompt-engineering · responsible-ai · workflows · quick · foundational
- Module 1Welcomein Redesigning a Team Workflow Around Agents · 1 lessonai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 2Map the workflowin Redesigning a Team Workflow Around Agents · 3 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 3Brief and bound the agentin Redesigning a Team Workflow Around Agents · 3 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 4Govern and pilotin Redesigning a Team Workflow Around Agents · 6 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 5Final examin Redesigning a Team Workflow Around Agents · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · agentic-ai · responsible-ai · workflows · quick · intermediate
- Module 1Welcomein Run Customer Service with AI Agents: Resolve More, Escalate Well · 1 lessonai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 2Where AI fits in servicein Run Customer Service with AI Agents: Resolve More, Escalate Well · 3 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 3Answers and assistin Run Customer Service with AI Agents: Resolve More, Escalate Well · 3 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 4Hand-offs, actions and honestyin Run Customer Service with AI Agents: Resolve More, Escalate Well · 4 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 5Measure, buy and planin Run Customer Service with AI Agents: Resolve More, Escalate Well · 5 lessonsai-for-leadersagentic-airesponsible-aiworkflowsquickintermediate
- Module 6Final assessmentin Run Customer Service with AI Agents: Resolve More, Escalate Well · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · agentic-ai · responsible-ai · workflows · quick · intermediate
- Module 5Risks, issues and dependenciesin Run Projects with AI: Plans, Risks and Status Reports · 3 lessonsai-for-product-managersresponsible-aiworkflowsstandardintermediate
- Module 9Final assessmentin Run Projects with AI: Plans, Risks and Status Reports · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-product-managers · responsible-ai · workflows · standard · intermediate
- Module 1Welcomein What an Agent Actually Is, and What It Cannot Do · 1 lessonai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 2What an agent isin What an Agent Actually Is, and What It Cannot Do · 5 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 3Where agents failin What an Agent Actually Is, and What It Cannot Do · 3 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 4Judging and decidingin What an Agent Actually Is, and What It Cannot Do · 8 lessonsai-for-leadersagentic-airesponsible-aiquickfoundational
- Module 5Final assessmentin What an Agent Actually Is, and What It Cannot Do · 1 lessonAssessment or resources — shown for this course's subjects: ai-for-leaders · agentic-ai · responsible-ai · quick · foundational